Tag Archives: Microsoft Dynamics CRM 2011

Top 4 Recent Microsoft Videos Worth Viewing

Visually Understand Where Microsoft is Now and Will Be Soon It would seem that Microsoft has started providing a lot more interesting videos to share.  From their corporate YouTube channel (youtube.com/Microsoft) to videos specific to my favorite application, Microsoft Dynamics CRM (youtube.com/msdyncomm). So many that you … Continue reading

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Using LEGOs to help explain xRM and the Microsoft Dynamics CRM Platform

Microsoft provides the rich foundation, the various interconnecting blocks, and the many special pieces to easily extend Microsoft Dynamics CRM.  Using Microsoft Dynamics CRM as a platform and extending CRM to meet new and different business needs is often referred … Continue reading

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4 Steps to Improve Data Consolidation Using Microsoft Dynamics CRM

I often hear from business executives about their concerns with duplicate systems and multiple data silos.  I also hear the desire to create or improve “a grand all-encompassing data warehouse” so executives can better understand customer trends as well as all sorts of … Continue reading

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Data Security Online and Searching for Trusted Technology

Online experiences shape our opinion of cloud computing and with use of the cloud expanding, people and companies are in search of trusted technology experiences. More companies are testing the waters with cloud computing – especially with CRM.  The cloud promises better computing … Continue reading

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Innovation and xRM

New business solution innovation from unlikely sources by extending Microsoft Dynamics CRM – often called xRM This post focuses on the following questions related to small and large business solution innovation through the use of xRM (eXtended Relationship Management): First, … Continue reading

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Is that an AMS in your pocket?

Associations can utilize smaller devices to bring their AMS (Association Management Software) to where their members are. Imagine having your entire association database on your smartphone or tablet as you walk around the Expo floor of your Annual Meeting. Imagine … Continue reading

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Social Tools Allow You to Know All Your Customers Like Your Best Customers

Add Vital Data to Your Customer Database from Social Networking Sources “What’s the husband’s name again?”, I ask my wife on our way to a dinner party.  “Give me a minute”, she says as she quickly goes to Facebook from … Continue reading

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