Tag Archives: xrm

CRM Confusion: The Double Definition of CRM

The acronym CRM is increasingly becoming a household name or at the very least a well-known business term. But what exactly is CRM these days? To most, CRM has the fairly straight-forward definition it started with: Customer Relationship Management – … Continue reading

Posted in AMS, Association Management Software, CRM, SystemSelection, xRM | Tagged , , , | 2 Comments

Breaking down CRM options for Associations

The Pros and Cons of moving to CRM at your Association Lots of talk about CRM these days – more so than ever it seems. How can associations leverage CRM? Where does an association start? What are the options out … Continue reading

Posted in AMS, Association Management Software, CRM, SystemSelection, xRM | Tagged , , , , | 1 Comment

Discussing xRM, Legos, Restaurants on Rothman Tech-Tips

I was recently the Tech-Tip guest on Rothman Tech-Tips (video blog).  The host was Matthew Rothman.  Matt helps educate clients regarding technology.  He “connects the dots” for the everyday person on enterprise-level and emerging technologies.  Today’s topic was xRM and … Continue reading

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Using LEGOs to help explain xRM and the Microsoft Dynamics CRM Platform

Microsoft provides the rich foundation, the various interconnecting blocks, and the many special pieces to easily extend Microsoft Dynamics CRM.  Using Microsoft Dynamics CRM as a platform and extending CRM to meet new and different business needs is often referred … Continue reading

Posted in CRM, xRM | Tagged , , , , , , , | 5 Comments

Would a Surgeon use a Swiss Army Knife

Focusing on tools and software that excel at core business needs for improved returns I guess depending on the surgery a surgeon could use a swiss army knife in a pinch. After all, didn’t Radar O’Reilly use his Tom Mix … Continue reading

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Ask Why

Why are you shopping for a new system?  Why now? We know these questions are important for an organization to ask their users and leaders.  We have learned that asking the “why” questions often uncover the real business drivers and … Continue reading

Posted in AMS, CRM, ERP, General, SharePoint | Tagged , , , , | 4 Comments

Your Next AMS Might Not Be An AMS

Why an increasing number of Associations are viewing Microsoft Dynamics CRM 2011 as an industry game changer. Since the dawn of databases, companies have created AMS (Association Management Software) to serve the unique needs of the association world.  Over the … Continue reading

Posted in AMS, Association Management Software, CRM | Tagged , , , , , | 3 Comments